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Privacy Policy

Overview

The Privacy Policy discloses the privacy practices for the MSC Cyberport Sdn Bhd website (the "Website") located at http://cyberport.my/. MSC Cyberport Sdn Bhd is the provider of the Website (referred to as "MSC Cyberport”, "us" or "we") which provides information about MSC Cyberport Sdn Bhd, its products and services, and does not give rise to any service provider–client relationship, unless and when you choose to purchase our products and services. Please read the following to learn what information we collect from you (the "User") and how we use that information. If you have any questions about the Privacy Policy, please email us. The Privacy Policy states what information we collect and why we collect it, the policies and practices of how we use that information and of the choices you can make about the way your information is collected online and how that information is used, including how to access and update your information. We hope that this will remove any concerns you may have about supplying information to us and make visiting the Website a rewarding experience.

PLEASE READ THE PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING OUR WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND TO ALL THE TERMS OF THIS PRIVACY POLICY AND THE TERMS AND CONDITION OF USE. ALL USE, ACCESS AND CONTINUED USE TO THE WEBSITE CONSTITUTE AGREEMENT TO THE PRIVACY POLICY TERMS, AND THAT YOU PROVIDE EXPRESS CONSENT TO US IN COLLECTING AND DISCLOSING YOUR PERSONAL INFORMATION IN THE MANNER DESCRIBED IN THE PRIVACY POLICY. IF YOU DO NOT AGREE TO THESE TERMS, EXIT THIS PAGE AND DO NOT ACCESS OR USE THE WEBSITE.

Providing Users With Anonymous Access

Please note that you can access our Website home pages and browse each of our sites without disclosing your personal data. Also, our Website do not enable our visitors to communicate with other visitors or to post information to be accessed by other visitors to our Website.

Types of Information We Collect

When browsing the Website you will be requested to provide contact information (name, address, telephone number, email address, login name and password) ONLY if you choose to register with us for the purpose of purchase of products and services or to obtain more relevant information. We use this information to contact you about the services on our site in which you have expressed interest. We may also use your contact information to send you information about other products and services of MSC Cyberport (the “products and services”) as well and promotional material that may be of interest to you from some of our marketing partners. If you do not want to receive these promotional announcements, you may opt out of this when you provide us with your personally identifiable information, or at any time after your registration by updating your preferences (see the Opt-Out section below).

You also have the option to provide demographic information (such as type of business, size of business, location, etc). We use this information to understand your needs and interest and to provide you a more personalised experience on the Website. This information will be used by us to process your orders, enable participation in promotions and to facilitate your relationship with us.

Through the Website, you can order products and services, request information, or subscribe to marketing or support materials. In order to purchase the products and services from us, we will request certain personally identifiable information from you. You will need to provide all necessary contact information (such as name, email, registered and shipping address) and all necessary financial information (such as credit card number, billing address, and credit card expiration date). Financial information collected from you will be only used for billing purposes. Please note that payments for all the purchases made through the Website will be directed to MOLPay Payment Gateway, wherein the User will be subject to compliance with the Terms of Service of MOLPay (located at http://www.molpay.com/TERMS-OF-SERVICE/q?cid=13&doit=showclass ) and the privacy policy of MOLPay (located in http://www.molpay.com/PRIVACY-POLICY/q?cid=14&doit=showclass).

You are at all times required to ensure the accuracy of the information provided for such purpose, failing which you will indemnify us against any cost, loss, expense or liability sustained or incurred by us as a result of our reliance on any information provided by you.

Communications from the Website

Once you register, we will send you a welcoming email to verify your username and password. We will also respond to your enquiries, provide products and services and manage your account. We will communicate with you by email or telephone and will make every effort to honour your preference.

We will occasionally send you marketing information on new products, services, special savings, promotional and general information. Also, where and when necessary, we will send you products and services related announcements which are not promotional in nature. If you do not want to receive any of such information, you can opt-out of receiving future mailings (see “Your Choices and Opting-Out” section below).

By providing your personal data to the Website, you are acknowledging and agreeing that any of your personal data may be transferred across state borders and country borders for the purpose of data consolidation, storage, simplified Users information management, reporting and other internal uses. MSC Cyberport may process, disclose or transfer such personal data and in doing so, such personal data may be transferred across state borders or country borders. In addition, such personal data may be transmitted to other affiliates of MSC Cyberport.

Non-personal data may be aggregated for reporting about the Website usability, performance and effectiveness. It is used to improve the customer experience, usability and site content. Pages and content may be changed based on feedback from Users.

Credit card information is used only for payment processing and fraud prevention. Credit card information and sensitive personal data are not used for any other purpose and will not be kept longer than necessary for providing the products and services, unless you ask us to retain your credit card information for future purchases.

Please note that we do not provide your email address to our business partners. However, we may send you information on behalf of our business partners. You can opt out from receiving such information via email from us.

In the event that MSC Cyberport is sold or acquired, User’s information will be one of the assets transferred. In addition, we reserve the rights to disclose information submitted by or concerning any Users of the Website as required by law or authorities or when we reasonably believe that such disclosure is necessary to protect our system, our business or any relevant third party rights.

Sharing of Information

MSC Cyberport contracts with third-party service providers and suppliers to deliver complete products and services and customer solutions. These service providers may change or we may contract with additional service providers to better accommodate our Users. We will not sell, rent, share or otherwise pass on any of your personal information with any other third parties without your permission, unless required by law enforcement action, subpoena, local law or when reasonably believe that such disclosure is necessary to protect our systems, our business or the rights of others or as otherwise provided in the Privacy Policy.

How Data/Information is Collected

The Website collects data through different ways. For instance, we automatically log data by means of programming and we may link certain information as well. We also collect data through forms that allow Users to request information about us and the services provided.

The Website may collect non-personal technical information about your browsing session (such as browser type, Internet service provider, platform type, Internet protocol (IP) addresses, referring/exit pages, operating system, date/time stamp). We use this information which does not identify individual Users, to analyse trends, diagnose problems with our server and administer the Website to track user movement and use, and to gather broad demographics information.

We also gather information through the use of cookies. We use cookies to store personal data and link information. Cookies are small computer files stored on your computer’s hard drive that save and retrieve information about your visit to the Website. Information from cookies may include information relating to your use of our site, information about your computer, such as IP address and browser type, and demographic data.

By using cookies, websites can track information about visitor’s usage of the site, provide customized content, or even the use of password protection. Note that some web clients can be configured to allow cookies to be accessed by web server.

If you are uncomfortable regarding the use of cookies, you may disable cookies on your computer by changing the settings in the preferences or options menu in your browser. Please note that most web clients can also be configured to notify the user when a cookie is received, allowing you to either accept or reject it for further information about working with cookies:

  • for Internet Explorer, visit www.microsoft.com
  • for Firefox, visit www.mozilla.com
  • for Safari, visit www.apple.com

Please note that the web servers listed above may also cause a cookie to be stored on your computer. If you are using a web client not listed above, please consult your documentation or the manufacturer. However if you choose to disable cookies, you may not be able to access certain areas of the Website.

Children’s Privacy

We ensure the protection of the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. MSC Cyberport does not knowingly collect information from children under the age of 18 and MSC Cyberport does not target its Website to children under 18 whereby no part of the Website is designed to attract anyone under the age of 18.

Your Choices and Opting out

We provide you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product-and service-specific information and MSC Cyberport marketing communications. MSC Cyberport communications may include new product information, special offers or an invitation to participate in market research.

MSC Cyberport provides you the choice to “Opt-out” from having your personally identifiable information used for certain purposes when we ask for this information. For example, if you purchase products and services from us but do not wish to receive any additional marketing materials from us, you can indicate your preference on the order form.

If you no longer wish to receive such information which includes our newsletters and/or promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communications or by emailing us at msccpsupport@cyberport.my

Access To and Accuracy of Your Information

We will provide you the access to your information, which includes making reasonable effort to provide you with online access and the opportunity to change your information to protect your privacy and security.

We will also take reasonable steps to verify your identity such as a password and user ID, before granting access to your data. We reserve the right of refusal to provide any User a copy of their personal data but will give reasons for our refusal.

Keeping Your Information Secure

The security of your personal information is important to us. However note that no security system is guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee or warrant the security of our servers nor can we guarantee that information you supply through the Website will not be intercepted while being transmitted to us, which includes the interception of information during transmission or upon our receipt of the information.

We will attempt to protect your personal data against unauthorised access, use or disclosure, and all the communication is secured using Secure Socket Layer (SSL) technology with a minimum standard of high security 256 bit especially in dealing with sensitive information (including but not limited to financial information) (the “SSL Technology”).When you enter sensitive information (such as credit card information) on our registration or order forms, we encrypt that information using the SSL Technology.

We have taken all reasonable measures to collect and save all information complied with the updated antivirus software and hardware and firewall.

Business Transitions

In the event that MSC Cyberport goes through a business transition, such as a merger, acquisition by another company or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred.

Changes to this Policy

We reserve the right to modify the Privacy Policy at any time, so please review it frequently. If there are updates to the terms of the Privacy Policy, we will post those changes and update the date of modification, so you will always know what information we collect online how we use it and the options provided to you. By continuing to use the Website after any changes are posted, you acknowledge your acceptance of such changes.

Terms and Conditions and Disclaimer of Liability

If you choose to visit the Website, your visit and any dispute which include any breaches of privacy is subject to the Privacy Policy and the Terms and Conditions, including but not limited to, disclaimers of warranty, limitations of liability, arbitration of disputes and application of the law of Malaysia.

All reasonable precautions have been made and we disclaim all liability whether in contract, tort (including negligence) for all loss or damage of any kind whatsoever (including without limitation whether direct, indirect or consequential, in respect of anything done or omitted to be done, whether wholly or partly) in for any misuse of personal information, data or breaches of privacy of the User committed by any third party or third party sites. We cannot guarantee that any information posted in the Website is free of viruses or anything else that may interfere with or damage the operations of the User’s computer systems or infringe on the User’s privacy which occurs in connection with the use of this Website or to the downloading of any content and or/material posted on the Website, or any sites linked to it, which includes breaches by computer virus or by any third party’s actions. We are not responsible for any damage or loss caused by any third party’s actions.

This Website contains links to other websites. The Privacy Policy only applies to the Website and does not cover policies of other websites. You are advised to read and understand the privacy statements of the respective linked websites.

Contact Us

We value your opinions. If you have comments or questions about the Privacy Policy, please send them to msccpsupport@cyberport.my


Terms & Conditions

About the Website

The website is owned and operated by MSC Cyberport Sdn Bhd (the “Website”) located at http://cyberport.my/ MSC Cyberport Sdn Bhd is the provider of the Website (referred to as "MSC Cyberport”, "us" or "we" ) which provides information about MSC Cyberport, its products and services, and does not give rise to any service provider–client relationship, unless and when you choose to purchase our products and services. Please read the following to understand the terms and conditions of use governing this Website (the “Terms and Conditions”). If you have any questions about the Terms and Conditions, please email us.

PLEASE READ THE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING OR USING OUR WEBSITE, U ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND TO THE PRIVACY POLICY AND TERMS AND CONDITIONS. ALL USE OF AND CONTINUED ACCESS TO THE WEBSITE CONSTITUTE AGREEMENT TO THE PRIVACY POLICY AND THESE TERMS AND CONDITIONS OF THE WEBSITE. ACCESS AND USE OF THE WEBSITE IS CONDITIONAL UPON THE ACCEPTANCE AND COMPLIANCE WITH ALL TERMS AND CONDITIONS. WE RESERVE THE RIGHT TO AMEND THE TERMS AND CONDITIONS AT OUR DISCRETION WITHOUT NOTICE BY POSTING THE AMENDED TERMS AND CONDITIONS ON THE WEBSITE WHICH WILL TAKE EFFECT AT THE TIME OF POSTING. ANY VIOLATION OF THE TERMS AND CONDITIONS WILL RESULT IN THE TERMINATION OF THE USE OF AND ACCESS TO THE WEBSITE. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, EXIT THIS PAGE AND DO NOT ACCESS OR USE THE WEBSITE.

Terms and Conditions

By using the Website you agree to the following Terms and Conditions:

  1. Disclaimer on Use of the Website and Materials
    • The information, graphics, materials, content and all works (the “Materials”) are intended to summarise our services and general matters of interest to existing and potential clients of MSC Cyberport. They are not intended to be complete and comprehensive. The Materials does not constitute any advice on our products and services. We have taken all reasonable care in the provision of the Website, and precautions have been made to ensure that the material and information are accurate, current and complete. We do not warrant or represent that the Materials provided reflects the current developments, particularly to the matters relating to MSC Malaysia Status. We cannot guarantee that all information on the Website will be applicable to your situation or that it is accurate and complete. We do not undertake to keep this Website updated and we are not liable to you or anyone else if error in the information on this Website or if that information is not up-to-date.
    • The internet is not a secure medium and communications to and from the Website may be intercepted or altered in transit. We do not warrant that the Website is free from anything which may damage any computer which accesses the Website or data on such computer.
  2. Restriction on Use
    The Website, the Materials and the information and facilities contained on the Website must not be used in any unlawful way, or for any illegal purpose, or in any manner that infringes the rights of MSC Cyberport. MSC Cyberport reserves the right to permanently ban, terminate the user or notify the appropriate authorities of any person that uses, or attempts to use the Website for illegal purposes, or who posts, or attempts to post abusive, obscene, vulgar, offensive, defamatory, hateful, threatening or sexually-oriented material. In addition, you must not:
    • data mine or conduct automated searches on the Website or the content on the Website, whether through the use of additional software or otherwise, except for searches already included in the Website;
    • incorporate any of the content on the Website or the Materials, including advertising or promotional material;
    • create links from the Website to any other website on the internet, or frame or mirror the Website without our prior written consent;
    • use the Website or any facilities available on the Website to defame, harass, threaten, menace or offend any person;
    • tamper with, hinder the operation of, hack or make unauthorised modifications to the Website or any content on the Website;
    • knowingly transmit any virus, worm or other disabling feature to or via the Website;
    • use the Website to send spam, commercial, unsolicited or bulk electronic messages to anyone or in any other way; or
    • use the Website or any facilities available on the Website for any activities, or transmit to or via the Website any information or material (including submitting ads), which:
      • breaches any laws or regulations;
      • breaches these Terms and Conditions;
      • infringes a third party's rights (including intellectual property rights, rights of privacy or their trade secrets);
      • is inappropriate, offensive, obscene, threatening, indecent, inflammatory, pornographic, defamatory or confidential;
      • is false or misleading;
      • is discriminatory in breach any legislations; or
      • identifies a person or which can be used to identify a person (including any copy, photos or other pictorial representations) unless you have obtained that person's authority; or
      • attempts to do, or permit another person to do, any of the above acts.
  3. Limitation of Liability
    • MSC Cyberport is making the Website available for Users to use. However we do not assume a duty of care to Users, and we make no warranties or representations regarding the quality, accuracy, completeness, merchantability or fitness for purpose of the Materials. You should seek other professional advice before acting or relying on any of the Materials.
    • MSC Cyberport does not warrant or represent that the Website or the Materials will not cause damage or are free from any defects or errors which includes any computer virus or anything else that may interfere with or damage the operations of the user’s computer systems which occurs in connection with the use of this Website or to the downloading of any content or material posted on this Website, or any sites linked to it, whether through a computer virus or otherwise howsoever. We do not accept any responsibility for any damage or loss caused by any such code.
    • Where any law implies a warranty into these Terms and Conditions which may not lawfully be excluded, then to the maximum extent permitted by law, our liability for breach of the warranty will at our option be limited to the supply of the services again, or the payment of the cost of having them supplied again.
    • Under no circumstances will MSC Cyberport be liable for any incidental, special or consequential damages, including damages for loss of business or other profits arising in relation to use or reliance on the Materials. We disclaim all liability whether in contract, tort (including negligence) for all loss or damage of any kind whatsoever (including without limitation whether direct, indirect or consequential, in respect of anything done or omitted to be done, whether wholly or partly) in reliance upon the whole or any part of the Materials within our Website to any person, entity, body or organization.
    • You will at all times indemnify and keep MSC Cyberport and its respective officers, employees and agents indemnified (the “Indemnified”) from and against any loss (including reasonable legal costs and expenses) or liability incurred by any of those Indemnified arising from any claim, suit, action or proceeding by any person(s) against any of those Indemnified where such loss or liability arising out of, in connection with, or in respect of, any breach of this agreement by you.
  4. Intellectual Property and Copyright of the Website
    • Unless otherwise indicated, we reserve all intellectual property in the content and design of the Website and the Materials or uses it under licence or applicable laws, wherein the Materials on the Website are copyrighted (©2006-2013 MSC Cyberport Sdn Bhd. All Rights Reserved).
    • Other than for the purposes of and subject to the conditions prescribed under the Copyright Act 1987 or any relevant legislations, no part of any Materials may in any form or by any means (including framing, screen scraping, electronic, mechanical, microcopying, photocopying or recording) be reproduced, adapted, stored in a retrieval system or transmitted without the prior written permission of MSC Cyberport.
    • Unauthorised use of any of the trademarks appearing on the Website will infringe the intellectual property rights of MSC Cyberport or any such licensors.
    • Reproductions of the Materials contained on the Website will be allowed for non-commercial personal use only and the material and/or contents shall not be adapted, modified, translated, published, recopied, extracted, transmitted, downloaded, distributed, stored permanently or otherwise in any material form whether in retrieval system or not, without our prior consent and ensure that each copy clearly acknowledges MSC Cyberport as the source. You may download and print the contents of the Website for your own private, non-commercial use. Apart from this, you must not use, reproduce, communicate, publish, or distribute any of the content on the Website, unless this constitutes a fair dealing for the purposes of the Copyright Act 1987.
    • We will take all necessary action again any persons found to be infringing any intellectual property on the Website. This includes the right to permanently ban, or terminate the user and to notify the appropriate authorities, raising this matter with your webhost and your advertisers and we will not be responsible for any action they may take against you.
  5. Links from the Website
    • Where applicable, MSC Cyberport makes no warranties or representations that any material or content on other websites to which the Website may be linked does not infringe the intellectual property rights or cause any harm or damage to any person.
    • MSC Cyberport is not, and must not be taken to be, authorising infringement of any intellectual property rights contained in material or content on other sites.
    • Third party links provided in the Website (where applicable) are for information purposes only and in no way constitute an endorsement by us. We do not hold any responsibility for any use of such third party links and reliance place on the information or privacy practices contained on those sites.
  6. Uploading Information to the Website
    Through the Website, where information is requested, you are at all times required to ensure the accuracy of the information provided for such purpose, failing which you will indemnify us against any cost, loss, expense or liability sustained or incurred by us as a result of our reliance on any information provided by you. You represent and warrant in relation to any material, content or information you provide to the Website that:
    • you will not knowingly transmit any worm, virus or other disabling feature to or via the Website;
    • you are authorised to provide the material and/or information;
    • the material and/or information is not defamatory or a malicious falsehood in relation to any product, service, person or corporation;
    • the material and/or information is not the 'passing off' of any product or service and does not constitute unfair competition;
    • the material and/or information does not infringe any intellectual property right including, but not limited to, trademarks, service marks or business names (whether registered or unregistered), confidential information and copyright;
    • the materials and/or information does not infringe any legislation or regulations of Malaysia.
  7. Applicable Laws
    • If any part of the Terms and Conditions are found to be void, unlawful or unenforceable then that part will be deemed to be severable from the balance of the Terms and Conditions and the severed part will not affect the validity and enforceability of any remaining terms and conditions.
    • The law applicable to use of the Website and the Materials and to disputes arising out of the Website, the Materials and the Terms and Conditions are governed by, and construed in accordance with the laws of Malaysia.
    • You agree to submit to the exclusive jurisdiction of the courts of Malaysia in the event of dispute arising in connection to the use of the Website.
  8. Indemnity
    By using the Website, you undertake to indemnify MSC Cyberport against any claim or proceeding that is made, threatened or commenced, and reimburse any liability, loss, damage or expense (including reasonable legal costs on a full indemnity basis) that MSC Cyberport incurs or suffers as a direct or indirect result of:
    • a breach by you of these Terms and Conditions;
    • an actual or alleged breach by you of any law, legislation, regulation, by-law or code of conduct caused by any advertisement posted on the Website;
    • any claims brought by or on behalf of any third party relating to any act or omission by you caused by any advertisement placed on the Website; or an advertisement or any proposed advertisement posted by you on the Website.
  9. General
    • If MSC Cyberport does not act in relation to a particular breach by you of these Terms and Conditions, this will not be treated as a waiver by MSC Cyberport of its right to act with respect to subsequent or similar breaches.
    • This document and any warranties implied by law which are not capable of being excluded or modified embody the whole agreement between the parties.
  10. Refund Policy of MSC Cyberport
    • Your rights as a customer: You have a 7 day ‘cooling off’ period in which you have the right to cancel your subscription in relation to our products and services.
    • How to cancel within the 7 day cooling off period: Should you wish to cancel your purchases of our products and services within the cooling off period, please either email us at a href='mailto:msccpsupport@cyberport.my'>msccpsupport@cyberport.my or call us at +607 – 276 1251.
    • All other refunds will be given at the discretion of the management of MSC Cyberport.


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